Predictive Quality Management
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The Predictive Quality Management (PQM) framework ensures that business processes are utilized to support the capabilities that are necessary fulfill the mission of an organization. The ability to responsibly manage the ‘quality’ of those processes is crucial to obtaining results that matter to the stakeholders of the Enterprise.
Business Processes – Business Capability – ‘quality’ – Results that Matter!
The Predictive Quality Management (PQM) framework provides a structured approach to ensure the capability to systemically manage the ‘quality’ of the business processes that have been deemed crucial to fulfilling the mission of the Enterprise.
Management Responsibility is a leadership obligation to serve the organization, primarily through ensuring that planned work processes (QMS) that are executed by skilled, trained, and competent people (QS = QMS + People) for consistent high-quality results.
Plan - The capability of the business process to produce the requisite results when performed by skilled, trained, and competent people is established within the Quality Management System (QMS) through Quality Planning.
Do - Skilled, trained, and competent people are necessary to execute the QMS process work within a Quality System (QS) through Quality Control. People + Process = QS
Check - The outcome of the process work must be verified to confirm the achievement of the planned results and/or to identify emerging issues and systemic constraint. This is Quality System Management (QSM) through Quality Assurance.
Act - Quality Management (QM), for the continual improvement of ‘quality’, is achieved by routinely addressing emerging issues and systemic constraint as a matter of deriving and/or ensuring value to business stakeholders through Quality Improvement.
The Predictive Quality Management framework addresses the requisite activities within an organization to ensure that business processes, products and services are consistently developed, implemented, managed and improved to achieve and sustain a desired level of ‘quality’ within the organization.
Quality management consists of four key components, which include the following:
- Quality Planning – The process of identifying and defining the quality requirements that are relevant to the output and of a business process and how to verify them. PLAN
- Quality Control – The act of locally verifying the output of a business process, executed as an element of process itself, in achieving a defined/desired outcome. DO
- Quality Assurance – The act of systemically verifying that the processes, products or services met their specified requirements, in achieving a defined/desired outcome. CHECK
- Quality Improvement – The purposeful change of a process to improve the confidence or reliability of the outcome. ACT
The Predictive Quality Management framework is designed to ensure that the organization’s stakeholders* work together to ensure the sustained success that stems from stakeholder satisfaction.
* A stakeholder is a party that has an interest in the company’s success or failure. A stakeholder* can affect or be affected by the company’s policies and objectives. Stakeholders can either be internal or external. Internal stakeholders have a direct relationship with the company either through employment, ownership, or investment.
An ‘quality’ outcome is not certain. Businesses must strategically create both proactive and reactive Quality Management infrastructure to effectively and efficiently sustain and/or improve business performance as a ‘quality’ outcome. The capability to predictably manage ‘quality’ requires a system that can:
Plan the work… Do the work… Check the results… Act to improve the constraint.
